Terms and Conditions
By booking and participating in an Active Okinawa tour, you agree to the Terms and Conditions below, along with our Cancellation Policy.
1) Reservations and Payment
Full payment is required at the time of booking. Payment can be made by credit card or other approved payment methods.
2) Minimum Participants
Some tours require a minimum number of participants to operate. If the minimum is not met, Active Okinawa may cancel the tour. If we cancel due to minimum numbers, you will be offered a full refund or the option to reschedule (subject to availability).
3) Cancellation Policy
If you cancel your booking, the following cancellation fees apply:
- 7+ days before the tour date: Full refund
- 6–3 days before the tour date: 50% refund
- 2 days before the tour date or later (including no-shows): No refund
4) Weather and Safety
Tours operate in natural environments and conditions can change quickly. For safety reasons, Active Okinawa may cancel, reschedule, shorten, or modify a tour due to weather, sea/river conditions, trail conditions, or other factors. If we cancel due to safety concerns, you will be offered the option to reschedule or receive a full refund.
5) Insurance and Medical Costs (Important)
Active Okinawa prioritizes safety, but participation involves risks that cannot be completely eliminated.
Guests are responsible for arranging their own travel/medical insurance that covers their time in Japan and any activities they plan to join. In the event of illness, injury, or accident, guests are responsible for medical costs and related expenses (including transport, treatment, and any ongoing care) to the extent these costs are not covered by their own insurance.
From time to time, Active Okinawa may arrange limited basic accident cover for certain tours/dates. If provided, this cover may have limits, exclusions, and claim procedures and is not a substitute for comprehensive travel/medical insurance.
By joining the tour, you confirm you have appropriate insurance or accept responsibility for any costs not covered by insurance.
6) Health and Participation Requirements
Guests must be in suitable health and physical condition for the tour. You must follow guide instructions at all times. If a guest behaves in a way that is unsafe, disruptive, or increases risk to themselves or others (including ignoring guide instructions), Active Okinawa may end their participation for safety reasons.
7) Personal Belongings
Active Okinawa is not responsible for loss, theft, or damage to personal belongings during the tour.
8) Personal Information
Personal information provided by guests is used only for booking, tour operations, and safety purposes, and will be handled appropriately. We do not sell or share personal information with third parties except where required by law or where necessary for tour operations (for example, emergency response).
9) Photos and Videos
Photos and videos taken during tours may be used on our website and promotional materials. If you do not want your image used, please inform us in writing before the tour begins.
10) Changes to Terms
Active Okinawa may update these Terms and Conditions and the Cancellation Policy from time to time. The latest version published on our website applies.
We appreciate your understanding and cooperation and look forward to hosting you.
Privacy Policy
Who we are
Our website address is: https://activeokinawa.com
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.