Who we are
Our website address is: https://activeokinawa.com
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Who we share your data with
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How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Terms and Conditions
By participating in Active Okinawa’s adventure tours, you agree to the following terms and conditions, as well as the cancellation policy:
- Reservation and Payment When booking a tour with Active Okinawa, the full tour price is due at the time of booking. Payment can be made via credit card or other specified payment methods.
- Minimum Participants Each tour requires a minimum number of participants. If the minimum is not met, Active Okinawa reserves the right to cancel the tour. In such cases, customers will be notified in advance and offered a full refund or the option to reschedule.
- Cancellation Policy If you need to cancel your booked tour, the following cancellation fees apply:
a. Cancellations made up to 7 days before the tour date: Full refund b. Cancellations made 6 to 3 days before the tour date: 50% refund of the tour price c. Cancellations made 2 days before the tour date or later: No refund
- Weather-related Cancellations In the event of inclement weather, Active Okinawa prioritizes customer safety and may decide to cancel or modify a tour. Customers will be notified in advance and offered the option to reschedule or receive a full refund.
- Insurance While Active Okinawa takes customer safety seriously, it is the responsibility of customers to have their own travel insurance coverage for any accidents or damages that may occur during the tour. Active Okinawa is not responsible for accidents or damages sustained by customers during a tour.
- Personal Information Handling Personal information provided by customers will be used only for reservation processing and tour operations and will be properly protected. Active Okinawa will not sell, lend, or disclose customer personal information to third parties, except as required by law.
- Health and Safety Please ensure that your health condition and fitness level are appropriate for the tour you are participating in. It is also essential to follow the guide’s instructions during the tour. If a customer fails to follow the guide’s instructions and endangers themselves or other participants, Active Okinawa may require the customer to leave the tour.
- Photos and Videos Photos and videos taken during Active Okinawa tours may be used on the company’s website and promotional materials. By participating in a tour, you consent to the use of these photos and videos for promotional purposes. However, if you object to being photographed or recorded, please inform us in advance.
- Changes to Terms Active Okinawa reserves the right to change the terms and conditions and cancellation policy without notice. Amended terms become effective upon publication.
We appreciate your understanding and cooperation with these terms and conditions and cancellation policy to enjoy your tour experience with Active Okinawa. We look forward to your booking.